It is not our responsibility after place all products in the hands of the shipper. No claim may be made for incorrectly shipped or damaged products within 24 hours of receiving the order.
It is the customer’s responsibility to provide us with the correct shipping address. If a mistake is made and the item is returned or the shipping company charges us to correct the address, an additional cost occurred will be charged for shipping.
If the order has to be called back for any reason, such as failure to process the credit card through the entire charging process, a fee of $ 15.00 will be charged.
A phone number must be included when ordering and checking. When checking orders that have a different billing address for the credit card, the correct information on the bill must be entered and the ship must be entered correctly for information. Otherwise, it will take longer to ship, as all orders must be verified.
All pencil art orders will be sent within 72 hours (3 business days) and fabric paintings will be sent within 24 hours (business days).